When your horse leaves the barn you will receive another email with FedEx with the tracking
number and link to track your horse. FedEx residential delivers TUESDAY - including SATURDAY. Commercial addresses Monday - Friday. Shipping to one address and bill to another address is ok. If you have any shipping or delivery questions contact us. During the Christmas rush, we know it is important for you to receive your horse in good order, before Santa arrives.
TIP: for Last minute shoppers and Birthdays, when we can not ship on time:
Horsepilitalty: print a picture of your horse, put in a glass picture frame, gift wrap it, with a note "this horse is being made for you and will arrive in a few days".
Marlo / Clyde carton is 36" x 13" x 24" and 22 lb weight.
FedEx calculates freight cost based on DIM (dimensional rate) Not actual weight
Soon we will be out of rocking horses and not making any more.
You can order any time. Often we are not able to ship. When we are in Thailand or at our shows. We will send your horse ASAP, when we return from Thailand or our shows.
Shipping dates for 2013 are:
Jan 1 - Feb 15
March 25 - June 1
Oct 28 - Nov 27
Dec 16 - Feb 15
||click picture Each color represents one Ground transit shipping day.
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You will receive three emails; (1st) an order confirmation with your order number, (2nd) notification of your order being processed / finalized with tracking info and (3rd) from FedEx with the tracking number for tracking at www.FedEx.com (If you have a junk or email blocker you may not receive all the emails.)
Transit time starts the next business day after we ship (not the day of your order, or the day we ship). We are in 20283 N 271st Ave, near The White Tank Mountains on Sun Valley Parkway, Buckeye, AZ 85396, mobile 623-302-3613, eMail JerryAxton@Gmail.com No charge to cancel your order, for any reason, prior to shipment. After shipment, you are responsible for freight costs. Within the 48 contiguous states, the outbound shipping and insurance cost $24 on the medium size, $29 on the large size and $95 for XL and Gliders. Shipments to Alaska, Hawaii, Canada, APO/FPO and other addresses are at an additional cost. Any duties, customs fees or taxes, to Canada (etc.), are the responsibility of the recipient. Shipping cost to Canada are about $6 more for medium size horse + duty.
The outside of the carton does not have a picture of the horse, the shipping label has our name and horse name on the carton. Shipments returned, or shipped to an incorrect address, provided by the customer, may be subject to additional shipping charges by FedEx. If you have any shipping or delivery questions contact us.
For APO, via US Postal Service. The "GIRTH" of the Medium size horse is 108" (22lb) this is the maximum size to most APO addresses. Please check your specific APO. Adjust the order form, the best you can, for your specific address. In the comments section (notes to merchant) you can tell us more address information if necessary.
I received Marlo and Flica today. Both rocking horses are adorable! My twin grandchildren will love them! Thank you for delaying the shipping and timing the delivery perfectly. I couldn't be more pleased with your product and with your service. Thank you again. Noreen Brooder
I just wanted to say thank you for sending the horse so promptly. My grand daughter age 22 months loves it. Her parents were going out to her other grandma’s house and she wanted to bring her horse. She wants to bring it each time they go out. She kisses it and brushes it’s tail. It will be an heirloom for sure. Thank you for the blessing! Keep up the wonderful work. Sincerely, A very happy grandmother
Thanks for your response. I received the shipping notification from FEDEX today. Much appreciated.
I wouldn't have rushed you so much, but until this month her wish was for a Barbie.
Looking forward to it. Hope all was well at the Nationals.
Were not perfect. In the past four years, we missed shipping one horse, for which I am still sad about:
Yes, I am disappointed, but not as disappointed as the important person in my life who will not receive this gift on Christmas morning. I am, however a very pragmatic guy with a strong sense of what is important. Many families will attempt to have some sort of a holiday missing loved ones who have died in war, auto accidents, disease etc. We are healthy, happy as I hope your family is. Regarding Clyde, yes, please go ahead and send him and we will have a New Years gift this year. Thanks for your quick follow-up on this and for accepting responsibility. Best of the holidays to you and yours. Randy Boek
In 2004, FedEx AIR missed picking up one horse going air (mixed with ground shipments). All in all, I don't want to miss a single shipment. We hear every season from many individuals who are in need of help, are disappointed about not receiving their horse as promised. Usually from "order takers / drop shippers or poor quality". You can count on everyone at Rocking Horse Depot doing our best for you, in production, delivery and quality. Jerry